ShadeFX Support
ShadeFX Warranty
Explore warranty coverage by ShadeFX product, see what’s covered and for how long, and find the terms that apply to your system.
View warranty by product
Select a product below to review its warranty coverage, maintenance requirements and exclusions.
Retractable Canopy Warranty
ShadeFX Retractable Canopies are covered by component-specific warranty coverage. Coverage varies based on the selected fabric and the components within the retractable system.
Quick reference
Warranty at a glance
By component
Coverage details
Fabric, fabrication & seams
The warranty period for the finished canopy depends on the fabric selected.
What is covered
ShadeFX warrants both the selected fabric and the workmanship used to fabricate the finished canopy, including seams, for the applicable warranty period.
Coverage applies to qualifying fabric material failure and qualifying defects in ShadeFX fabrication or seam workmanship under normal intended use.
Motors & controls
ShadeFX provides a 5-year warranty on the motor, controls and supplied electrical components against qualifying failure under normal intended use.
Coverage includes:
- Motor
- Supplied controls
- Remote / transmitter
- Sensors and automation components, where supplied
- Power supplies and other supplied electrical components
Hardware, components & extrusions
ShadeFX provides a 15-year limited warranty on the hardware, operating components and aluminum extrusions that form the retractable canopy system.
Coverage includes:
- Operating mechanism
- Tracks
- Aluminum extrusions
- Housings and enclosures
- Brackets and fasteners
- Other proprietary system components
Coverage is 100% for the first 5 years. From Years 6–15, replacement components are covered on a prorated basis against the then-current replacement-component price, beginning at 90% in Year 6 and reducing to 10% in Years 14 and 15.
Standard freight is included during the first 5 years and is the customer’s responsibility thereafter.
Finish warranty
Warranty coverage for aluminum finishes varies by finish.
Finish coverage applies to qualifying blistering or flaking during the applicable warranty period.
Customer responsibilities
Maintaining your warranty
ShadeFX systems require relatively simple routine care.
To help maintain proper operation and warranty coverage:
- Keep the system, including the fabric, tracks and drainage areas, clean and clear of debris.
- Follow applicable operating and seasonal care instructions.
- Operate the system within its intended weather and loading conditions.
- Do not make unauthorized modifications or repairs.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by misuse, improper operation, unauthorized modification, improper maintenance or use outside the system's intended application.
Weather and abnormal conditions
Damage caused by excessive wind, wind-whip, abnormal loading or operating the system outside its intended conditions.
Abrasion or external damage
Fabric fraying, wear or other damage caused by rubbing, abrasion, impact or contact with surrounding surfaces or objects.
Normal wear
Normal wear resulting from the use of components designed or expected to wear over time.
Electrical or third-party systems
Damage or failure caused by third-party controls, automation systems, improper wiring, electrical installation issues or other external electrical conditions.
Environmental or cosmetic conditions
Normal weathering, fading, chalking, staining, scratches, environmental contamination or other cosmetic changes that do not constitute a covered material or finish failure.
Retractable Roof Warranty
ShadeFX Retractable Roofs are covered by component-specific warranty coverage. Coverage varies based on the selected fabric and the components within the retractable system.
Quick reference
Warranty at a glance
By component
Coverage details
Fabric, fabrication & seams
The warranty period for the finished retractable roof depends on the fabric selected.
What is covered
ShadeFX warrants both the selected fabric and the workmanship used to fabricate the finished retractable roof, including seams, for the applicable warranty period.
Coverage applies to qualifying fabric material failure and qualifying defects in ShadeFX fabrication or seam workmanship under normal intended use.
Motors & controls
ShadeFX provides a 5-year warranty on the motor, controls and supplied electrical components against qualifying failure under normal intended use.
Coverage includes:
- Motor
- Supplied controls
- Remote / transmitter
- Sensors and automation components, where supplied
- Power supplies and other supplied electrical components
Hardware, components & extrusions
ShadeFX provides a 15-year limited warranty on the hardware, operating components and aluminum extrusions that form the retractable roof system.
Coverage includes:
- Operating mechanism
- Tracks
- Aluminum extrusions
- Housings and enclosures
- Brackets and fasteners
- Other proprietary system components
Coverage is 100% for the first 5 years. From Years 6–15, replacement components are covered on a prorated basis against the then-current replacement-component price, beginning at 90% in Year 6 and reducing to 10% in Years 14 and 15.
Standard freight is included during the first 5 years and is the customer’s responsibility thereafter.
Finish warranty
Warranty coverage for aluminum finishes varies by finish.
Finish coverage applies to qualifying blistering or flaking during the applicable warranty period.
Customer responsibilities
Maintaining your warranty
ShadeFX systems require relatively simple routine care.
To help maintain proper operation and warranty coverage:
- Keep the system, including the fabric, tracks and drainage areas, clean and clear of debris.
- Follow applicable operating and seasonal care instructions.
- Operate the system within its intended weather and loading conditions.
- Do not make unauthorized modifications or repairs.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by misuse, improper operation, unauthorized modification, improper maintenance or use outside the system's intended application.
Weather and abnormal conditions
Damage caused by excessive wind, wind-whip, abnormal loading or operating the system outside its intended conditions.
Abrasion or external damage
Fabric fraying, wear or other damage caused by rubbing, abrasion, impact or contact with surrounding surfaces or objects.
Normal wear
Normal wear resulting from the use of components designed or expected to wear over time.
Electrical or third-party systems
Damage or failure caused by third-party controls, automation systems, improper wiring, electrical installation issues or other external electrical conditions.
Environmental or cosmetic conditions
Normal weathering, fading, chalking, staining, scratches, environmental contamination or other cosmetic changes that do not constitute a covered material or finish failure.
Freestanding Canopy Warranty
ShadeFX Freestanding Canopies are covered by component-specific warranty coverage. Coverage varies based on the selected fabric and the components within the freestanding canopy system.
Quick reference
Warranty at a glance
By component
Coverage details
Fabric, fabrication & seams
The warranty period for the finished canopy depends on the fabric selected.
What is covered
ShadeFX warrants both the selected fabric and the workmanship used to fabricate the finished canopy, including seams, for the applicable warranty period.
Coverage applies to qualifying fabric material failure and qualifying defects in ShadeFX fabrication or seam workmanship under normal intended use.
Motors & controls
ShadeFX provides a 5-year warranty on the motor, controls and supplied electrical components against qualifying failure under normal intended use.
Coverage includes:
- Motor
- Supplied controls
- Remote / transmitter
- Sensors and automation components, where supplied
- Power supplies and other supplied electrical components
Hardware, components & extrusions
ShadeFX provides a 15-year limited warranty on the hardware, operating components, structural framing and aluminum extrusions that form the Freestanding Canopy system.
Coverage includes:
- Operating mechanism
- Tracks
- Aluminum extrusions
- Structural posts and framing
- Housings and enclosures
- Mounting plates and structural brackets
- Other proprietary system components
Coverage is 100% for the first 5 years. From Years 6–15, replacement components are covered on a prorated basis against the then-current replacement-component price, beginning at 90% in Year 6 and reducing to 10% in Years 14 and 15.
Standard freight is included during the first 5 years and is the customer’s responsibility thereafter.
Connection hardware
5-year warrantyBolts, nuts, washers and similar replaceable connection hardware are covered for 5 years against qualifying failure under normal intended use.
Finish warranty
Warranty coverage for aluminum finishes varies by finish.
Finish coverage applies to qualifying blistering or flaking during the applicable warranty period.
Customer responsibilities
Maintaining your warranty
ShadeFX systems require relatively simple routine care.
To help maintain proper operation and warranty coverage:
- Keep the system, including the fabric, tracks, drainage areas and structural framing, clean and clear of debris.
- Follow applicable operating and seasonal care instructions.
- Operate the system within its intended weather and loading conditions.
- Do not make unauthorized modifications or repairs.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by misuse, improper operation, unauthorized modification, improper maintenance or use outside the system's intended application.
Weather and abnormal conditions
Damage caused by excessive wind, wind-whip, abnormal loading or operating the system outside its intended conditions.
Abrasion or external damage
Fabric fraying, wear or other damage caused by rubbing, abrasion, impact or contact with surrounding surfaces or objects.
Normal wear
Normal wear resulting from the use of components designed or expected to wear over time.
Electrical or third-party systems
Damage or failure caused by third-party controls, automation systems, improper wiring, electrical installation issues or other external electrical conditions.
Environmental or cosmetic conditions
Normal weathering, fading, chalking, staining, scratches, environmental contamination or other cosmetic changes that do not constitute a covered material or finish failure.
Retractable Screen Warranty
ShadeFX Retractable Screens are covered by component-specific warranty coverage. Coverage varies based on the selected fabric or mesh and the components within the screen system.
Quick reference
Warranty at a glance
By component
Coverage details
Fabric / mesh
The warranty period for the screen material depends on the fabric or mesh selected.
What is covered
The applicable fabric or mesh warranty covers qualifying material failure that causes the material to become non-functional under normal intended use and exposure.
Depending on the selected material, qualifying failures may include loss of dimensional stability, excessive loss of strength, or abnormal fading or discoloration.
Damage or discoloration resulting from environmental contamination, improper use, abnormal conditions, or other exclusions described on this page is not covered.
Motors & controls
ShadeFX provides a 5-year warranty on the motor, controls and supplied electrical components against qualifying failure under normal intended use.
Coverage includes:
- Motor
- Supplied controls
- Remote / transmitter
- Sensors and automation components, where supplied
- Power supplies and other supplied electrical components
Hardware & extrusions
ShadeFX provides a Limited Lifetime Warranty on the applicable hardware and aluminum extrusions that form the retractable screen system against qualifying defects under normal intended use.
Customer responsibilities
Maintaining your warranty
To maintain warranty coverage:
- Operate the screen only as intended.
- Retract the screen during high-wind conditions.
- Protect motors, controls and electrical components from excessive water exposure.
- Follow applicable care and maintenance instructions.
- Do not make unauthorized modifications or repairs.
Wind operation
ShadeFX Retractable Screens are not hurricane rated.
Screens should be retracted before wind gusts reach 40 mph. Damage resulting from operating or leaving a screen extended beyond its intended wind limits is not covered.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by misuse, improper operation, unauthorized modification, improper maintenance or operation outside the product's intended application.
Weather and abnormal conditions
Damage caused by operating or leaving the screen extended during conditions beyond the product's intended operating limits.
Abrasion or external damage
Cuts, tears, abrasion or other damage caused by sharp objects, impact or external contact.
Electrical or third-party systems
Damage caused by improper wiring or electrical connections, excessive water exposure, third-party controls or other abnormal electrical conditions.
Environmental or cosmetic conditions
Fading, staining or discoloration resulting from pollution, debris, contamination or other environmental exposure that does not constitute a covered material failure.
Retractable Awning Warranty
ShadeFX Retractable Awnings are covered by component-specific warranty coverage for the fabric, motorized operating components and hardware and structural components.
Quick reference
Warranty at a glance
By component
Coverage details
Sunbrella fabric
ShadeFX Retractable Awnings use Sunbrella fabric covered by a 10-year limited material warranty.
What is covered
The warranty covers qualifying fabric material failure under normal intended use and exposure.
Depending on the nature of the failure, coverage may include qualifying loss of performance, excessive loss of strength, or abnormal fading or discoloration.
Damage caused by environmental contamination, improper use, abnormal conditions, or other exclusions described on this page is not covered.
Motors & controls
ShadeFX provides a 10-year warranty on the motor, controls and supplied electrical components against qualifying failure under normal intended use.
Coverage includes:
- Motor
- Supplied controls
- Remote / transmitter
- Sensors and automation components, where supplied
- Power supplies and other supplied electrical components
Hardware & components
ShadeFX provides a 10-year warranty on the hardware and structural components that form the retractable awning system against qualifying failure under normal intended use.
Coverage includes:
- Lateral arms
- Structural support bar
- Front valance bar
- Attached structural supports
- Other applicable awning hardware and components
Customer responsibilities
Maintaining your warranty
To maintain warranty coverage:
- Retract the awning during high winds and inclement weather.
- Do not allow water to pool on the fabric.
- Follow recommended fabric care and maintenance instructions.
- Avoid prolonged storage of the fabric while wet.
- Do not make unauthorized modifications or repairs.
ShadeFX Retractable Awnings are shade products and are not intended to function as rain, storm or hurricane-protection systems.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by improper operation, misuse, neglect, unauthorized modification or improper maintenance.
Weather and abnormal conditions
Damage resulting from excessive wind, severe weather, water pooling or operation outside the product's intended conditions.
Improper installation or attachment
Damage caused by inadequate mounting, attachment or improper installation conditions.
Abrasion or external damage
Cuts, tears, abrasion or other damage caused by sharp objects, impact or external contact.
Electrical or third-party systems
Damage caused by improper electrical connections, excessive water exposure, third-party controls or unauthorized changes to the motor or control system.
Environmental or cosmetic conditions
Damage, discoloration or mildew resulting from contamination, dirt accumulation, tree sap, bird droppings, leaves, insect sprays, improper wet storage or other environmental exposure that does not constitute a covered material failure.
Outdoor Structure Warranty
ShadeFX Outdoor Structures are covered by warranty protection on the structural framing, hardware and finishes that form the system.
Quick reference
Warranty at a glance
By component
Coverage details
Hardware & structural components
ShadeFX provides a 15-year warranty on the structural aluminum framing and applicable hardware that form the Outdoor Structure against qualifying failure under normal intended use.
Coverage includes:
- Structural posts
- Beams and framing members
- Structural brackets
- Mounting and base plates
- Other proprietary structural components
Connection hardware
5-year warrantyBolts, nuts, washers and similar replaceable connection hardware are covered for 5 years against qualifying failure under normal intended use.
Finish warranty
Warranty coverage for aluminum finishes varies by finish.
Finish coverage applies to qualifying blistering or flaking during the applicable warranty period.
Customer responsibilities
Maintaining your warranty
ShadeFX Outdoor Structures require relatively simple routine care.
To help maintain the structure and warranty coverage:
- Keep the structure clean and clear of accumulated debris.
- Follow applicable care and maintenance instructions.
- Do not modify the structural framing or connection points without authorization.
- Do not add loads, attachments or equipment that exceed the structure's intended or engineered design conditions.
Coverage boundaries
What is not covered
Improper use or modification
Damage caused by misuse, unauthorized modification, improper maintenance or use outside the structure's intended application.
Weather and abnormal loading
Damage caused by weather, impact, added loads or other conditions beyond the structure's intended or engineered design limits.
Foundations, substrate and site conditions
Damage resulting from inadequate foundations, unsuitable mounting surfaces, settlement, movement or other site conditions that do not result from a covered ShadeFX component failure.
Improper installation or anchoring
Damage resulting from improper anchoring, attachment or installation conditions.
External damage
Damage caused by impact, contact with surrounding objects, construction activity or other external causes.
Environmental or cosmetic conditions
Normal weathering, fading, chalking, staining, scratches, environmental contamination or other cosmetic changes that do not constitute a covered structural or finish failure.
Related coverage
Products & accessories used with the structure
Retractable canopies, retractable roofs, screens, lighting and other products or accessories incorporated into an Outdoor Structure are covered under the warranty applicable to that product or component.
Warranty coverage shown on this page applies to ShadeFX products shipped on or after [effective date]. Products supplied earlier may be subject to the warranty terms in effect at the time of shipment. Contact ShadeFX if you need help confirming coverage for an earlier system.
For current owners
Already own a ShadeFX system?
If you need warranty or service support, a few project details help our team identify your system and assess the request.
ShadeFX will review the issue, determine the applicable warranty coverage and provide direction on next steps.
Contact ShadeFX support- 01Order information
Order or purchase details, installation address, and approximate date.
- 02Issue description
Tell us what is happening and which component is affected.
- 03Photos or video
Include clear visuals where appropriate and any requested supporting details.
Do not remove, repair, modify or return components before receiving direction from ShadeFX.